When Hubstaff decided the time was right to build their Customer Success department from the ground up, Syed raised his hand to run it. “For example, if they are $100+ in MRR, what exactly are the rules for the that are going to be managed by a Customer Success team that we're looking to set up? What exactly are they doing inside the application? Are they using a particular feature? Are they not? How often are they using it? How often are they sending out reports? How often are they setting up payroll? All of that information we didn't have at our disposal.” We didn't know what kind of a breakdown we could get…” said Syed. “We actually didn't have a tool to be able to tell what kind of customers we have who would be needing our help. We were acquiring customers at a very good pace, and we needed a way to find out how we can go ahead and retain those customers?”Īlong with Hubstaff’s goal of retaining customers, the other problem they were initially trying to solve was truly understanding and segmenting their customer base. “It turns out, it's Customer Success, right?. Then we thought, hey, what's the next piece of the puzzle we need to solve?” said Syed.

“I was the VP of sales, I built out a sales team, and it turned out to be fairly successful. Prior to implementing Vitally, the Success team at Hubstaff didn’t, well, exist-and for good reason.

Lack of visibility into customer product usage.Hubstaff didn’t know what kind of segments their customers could be broken into.Organizations can track work hours, pay team members, invoice clients, see in-depth reporting, and more, through Hubstaff’s web dashboard, desktop, and mobile apps.Ĭheck out Hubstaff’s Customer Story First Sales, Then Success: The Challenges Hubstaff time tracking software is used by over 10,000 teams across the world that want to achieve more.

Hubstaff helps businesses like Groupon, KellerWilliams, Instacart, and beyond, reach new levels of productivity through better team, project, and time management.

Syed Asad, VP of Sales and Success Hubstaff

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